Privacy Policy

 

Where we obtain the information

 

The personal information we have is that which is provided by our clients. The information is given when clients:

 

Approach us about our services;

Formally engage our services and implement the projects we are engaged for; and

Are required to provide additional information by government agencies we deal with

Who we share the information with

 

We will never share, rent, or sell personal information to third parties outside our company (or the group of companies of which it is part of) without client’s consent.  In some instances, we may be required to disclose personal information to our agents, affiliates, partners and other third party agencies as part of business operations and the provision of our products and services.  This means we might share the information with:

 

Our partner companies, organizations, or agencies including their sub-contractors or prospective business partners that act as our service providers, contractors, professional advisers who help us provide our services, for example our couriers for delivery of certain documents that may not be serviced internally;

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Government agencies when required by law or by competent court order; and

Other companies with whom our client have provided consent to share the information

How we protect the information

 

The integrity, confidentiality and security of the information is important to us. We strictly enforce our privacy policy within the company and have implemented technological, organizational and physical security measures that are designed to protect the information from unauthorized access, use, alteration and disclosure.  We have put in effect safeguards such as:

 

Keeping and protecting the information using a secure firewall, encryption and security controls;

Restricting access to the information to qualified and authorized personnel who hold the information with strict confidentiality;

 

We undergo regular audit and rigorous testing of our infrastructure’s security protocols to ensure that data is always protected; and

Allowing clients to update their information securely to keep our records accurate.

We will retain the personal data throughout the retention of our services, and for a maximum period of five (5) years thereafter.

 

The choices, including how clients can check and update any personal information we have about them

 

The Data Privacy Act of 2012 affords our clients certain rights in relation to their personal data including the right to object to processing, the to access their data, modify of inaccurate data, and erasure or blocking of data.

 

If our clients wish to have access to their personal information in our records; or they think that such personal information we have of them is incomplete, not up-to-date, or otherwise inaccurate, they may get in touch with our Data Privacy Officer through the contact details provided below.

 

Our Contact Details:

 

Data Protection Officer

Email: dpo@proservebusiness.com

 

What happens when there are changes in this policy

 

From time to time, the Company may change this privacy policy to comply with government and regulatory requirements; adapt to new technologies and protocols; align with industry practices; or for other legitimate purposes. Our clients will always be provided notice if these changes are material and, if we are required by law, we will also obtain their consent.